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When you need toilet maintenance or services, call HEP, Inc. to get it fixed right the first time!

As a homeowner, it is likely that you have experienced toilet plumbing issues at some point. Some of these issues may be minor, such as a clogged toilet, chipped toilet seats, or toilets that run constantly. On the other hand, maybe you have experienced more major toilet plumbing issues like backflow or damage to your sewer line.
Luckily, HEP Inc. has the experience to get your toilet running like it’s brand new again!

If you notice that your toilet bowl drains slower than usual, you may need to call HEP, Inc. to have your toilet serviced. This could be because the holes under the rim of the bowl clog. Another sign that your toilet should be looked at is if you see trickling water in the toilet tank. This will almost sound like a “hissing” noise. In these circumstances, the problem usually stems from either the float, refill tube, ballcock, or inlet valve. These issues usually require the help of a trained plumber.  At HEP, Inc., all of our plumbers are certified.

Leaks occur in many places on a toilet. It is important that as a homeowner, you frequently check your toilets for leaks to stop them before they lead to major toilet failures. Look for wet areas on and around the toilet. A great way to check for leaks is to use food coloring in the tank. Add some food coloring to the tank and leave the toilet alone for 30 minutes. If the water in the bowl changes colors, you have a leak. These types of leaks need the help of one of HEP, Inc.’s certified plumbers.

Another maintenance tip is to avoid flushing anything but human waste and toilet paper down the toilet drain. Feminine products, diapers, paper towels, wipes, and other materials clog toilets much faster than toilet paper and waste. This can cause much larger issues as time passes.

Our plumbers are uniquely qualified to handle all of your toilet maintenance and service needs. When you have a problem and need a plumber, call HEP, Inc. and get it fixed right the first time! HEP, Inc.’s plumbing department offers full-service repairs and installations.

Our plumbing service experts are ready to help 24/7. After inspecting your specific problem, our technicians will give you an estimate before we begin any work, so you know exactly what we are going to do and how much it will cost. Our technicians do not work based on an hourly rate, so there are never any surprise costs.


When you are having a plumbing emergency, you need a company that is dedicated to providing you with fast emergency service. At HEP, Inc., our plumbers are ready to help you today, and our emergency services are available 24 hours a day, 7 days a week. It does not matter what time or day; we are here to help you. Our professional dispatchers route our plumbers all around East Tennessee, so your plumber arrives right when you expect him/her. Our technicians always call 30 minutes prior to their arrival, so you always know when HEP is on the way!

HEP, Inc.

1605 Prosser Rd Suite 5
Knoxville, TN 37914

Contact Us

[email protected]


Service: 24/7
Office: 8am – 5pm M-F


Let our family take care of your family!

Our mission statement is to serve the East Tennessee area in a way we would want our own families taken care of. This statement has come from all the things we’ve learned in our many years of being in business, servicing new customers, and adapting to the ever-changing needs of our community.

Happy Clients

Delivering grade-A service to our returning, loyal and new customers is our mission.

“We needed a new water heater and called Hep. They gave us a quote and installed it the same day. Aaron was our technician and he was awesome!”

Kathy Green


“Ed came out for service, inspecting a water heater HEP installed for me years ago to make sure it’s still working fine. Quick, efficient, nice guy. Thanks for the work, Ed.”

Travis Donnell


“Preston and Robbie were prompt and professional when they came to replace my hot water heater. They installed a tankless water heater and I am very happy with their services!”

Emese Suranyi


Residential, commercial, emergencies- you name it, we’ll be there.

Serving Your Local Area


Head Office

1605 Prosser Rd Suite 5
Knoxville, TN 37914

Call Us

(423) 397-5563