The HEP INC Mission Statement

Let our family take care of your family!

Our mission statement is to serve the East Tennessee area in a way we would want our own families taken care of. This statement has come from all the things we’ve learned in our many years of being in business, servicing new customers, and adapting to the ever-changing needs of our community.

Respect

HEP is on the Way staff values and respects the homes and businesses of our customers.  

Responsibility

We value being trusted with the responsibility for our customer’s needs, we appreciate all of our loyal and new customers!

Reputation

We value our reputation that we are a locally-owned business that serves their community, licensed professionals, a fair and inclusive organization for our employees, and a place where our customers can find help for the needs of their homes.

Sustainability

We value sustainability. We offer sustainable solutions to our customer’s needs. With consistent education, our technicians are trained on the latest eco-technology for your home!

Family Owned and Operated

HEP is on the Way is a family-owned and operated business. We incorporate strong family values like empathy, integrity, and perseverance. We are one big family!

To Our:

Customers

Our mission is to deliver grade-A service to our returning, loyal and new customers. This mission demands we consistently deliver high-quality service, with honesty, in a professional, timely manner, and at a fair price.

Employees

We are so proud of all of our hardworking employees. HEP is on the Way aims to build strong, enduring relationships with technicians, office staff, and management teams as we work together to serve our customers, our community, and attend events. We believe in putting effort into employees and promoting from within. We encourage and support growth and development consistent with the skills, interests, and motivations of each employee.

Vendors

We have many valuable vendors that help us do all that we do. HEP is on the Way aims to conduct business with our vendors in a way that is beneficial to both parties. Thank you to all of our vendors, we value you!

Community

Hep is on the Way is a place for our community to call for help with their home’s needs. We want to thank East Tennessee for the support of our business.

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