FAQs

Here are some of the top FAQs that we get here at HEP INC. We thank you for taking the time to visit our site and we are looking forward to serving you, your family, and your business for many years to come.

Service Call Fee

A service call fee covers the cost of traveling to your home. After all, this takes time, consumes fuel, and results in wear and tear on the company vehicle. Keep in mind that service call fees do not come with parts and labor if you choose to go with a repair or replacement.

Are you a locally owned company?

YES! HEP Inc. is a locally owned and operated home maintenance company. We officially opened our doors for business in 2002, and we’ve been serving in East Tennessee ever since.

What are your Hours?

We are open 24 hours a day 7 days a week 365 days a year for your convenience.

What areas does HEP INC. service?

We service all the East Tennessee area. To make sure that we service your area for the product that you are needing, just call our friendly staff at 865-465-9777.

Do you have a way for me to book online?
YES! You can book online with us using this link: https://linktr.ee/HEPisontheway
Do you offer a service maintenance program?

Yes we do. Its called our 777 program. This program offers $7 Service call, $7 Drain Opening, and $7 Maintenance Agreement. If you would like to join the program just call our friendly team members at 865-465-9777.

Do you offer same day service?

We do offer same day service. But this is based on how many customers we are servicing that day and what time of day you are calling in. But we will always do our best to try and fit you into the same day as you call.

Do you offer any Coupons?
Yes we do. We offer many types of coupons for your needs. Here is the link: https://www.hepisontheway.com/offers
What all services do you offer?

Thats an awesome question. Here in East Tennessee we offer in most areas Plumbing, Heating and Air, Roofing, Gutters, Septic, and Electrical work.

Do you offer Financing?

Yes we do! We are proud to work with our lenders to the best we can for your benefit.

If I have a comment, Question, OR a Concern what do I need to do to talk with someone?
We completely understand that everyone may have a Question, Comment, or a Concern about their service. Here is the link to submit any of those that you might need. https://cm5885w7fl3.typeform.com/HEPisontheway1
Do you offer any warranty on anything you do?

Yes! We offer many types of warranties on many types of products we have.

Can I see pictures or videos of your work?
That is an awesome question! And The answer to this is YES! You can look us up on our social media or on our youtube to find us helping people every day. Here is the link to find us : https://linktr.ee/HEPisontheway

We here at HEP INC. would like to Thank you for taking the time to look at our FAQ section. We hope that this gave you some information that you were looking for and will help you to decide on when to get service with us. We are here for you 24/7 365. You can reach us on social media or just give our friendly team members a call at 865-465-9777.

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