Serving Your Local Area 24/7


our services

When you need AC repair, call HEP, Inc. to get it fixed right the first time!

Our technicians have years of experience with heating and cooling, and our customer service is second to none.

Our HVAC department offers the best customer service. When you need an air conditioning repair, it’s not enough to get your unit repaired; you need to know that your repair is a permanent solution to the problem. You need to know that if something goes wrong with your home cooling system, you have somebody to call 24/7. HEP, Inc. is one of the most trusted names in HVAC repair and installation, so call today!

Apart from your home and your vehicle, your HVAC unit is probably the most expensive investment you will make. Routine maintenance and tune-ups are vital to keeping your unit running efficiently and, ultimately, maximizing the life of your package unit or split system. When you call HEP, Inc., you will know that you have the best in the business taking care of your HVAC unit.

If your air conditioner stops cooling on the hottest day of the summer — HEP, Inc. will be there to make your home comfortable again. Whether it is just a small HVAC repair or a major one, call HEP, Inc. today!

Replacing your HVAC unit is quick and easy with HEP, Inc.!

If you need a new HVAC unit, call HEP, Inc. today and we will send a trained comfort specialist to your home to give you an estimate on your new unit. We know that each family is unique, and each family’s needs are different, so our top priority is designing a comfort system that has been customized for your family. Our comfort specialist will give you a unique assessment of your family’s needs and your home’s size and layout.

When it comes to investing in a new HVAC unit, bigger is not necessarily better. To try to earn an extra dollar, some salespeople might try to sell you a unit that is too big for your home. If your HVAC unit is oversized, it will heat and cool your home quickly, but it will be less energy efficient than a properly sized unit.

Call HEP, Inc., your heating and air company, today to get an assessment of your home’s cooling system.

Our HVAC experts are ready to help 24/7. After inspecting your specific problem, our technicians will give you an estimate before we begin any work, so you know exactly what we are going to do and how much it will cost. Our technicians do not work based on an hourly rate, so there are never any surprise costs.

When you are having a HVAC emergency, you need a company that is dedicated to providing you with fast emergency service. At HEP, Inc., our technicians are ready to help you today, and our emergency services are available 24 hours a day, 7 days a week. It does not matter what time or day; we are here to help you. Our professional dispatchers route our technicians all around East Tennessee, so your technician arrives right when you expect him/her. Our technicians always call 30 minutes prior to their arrival, so you always know when HEP is on the way!

HEP, Inc.

1605 Prosser Rd Suite 5
Knoxville, TN 37914

Contact Us

[email protected]


Service: 24/7
Office: 8am – 5pm M-F


Let our family take care of your family!

Our mission statement is to serve the East Tennessee area in a way we would want our own families taken care of. This statement has come from all the things we’ve learned in our many years of being in business, servicing new customers, and adapting to the ever-changing needs of our community.

Happy Clients

Delivering grade-A service to our returning, loyal and new customers is our mission.

“We needed a new water heater and called Hep. They gave us a quote and installed it the same day. Aaron was our technician and he was awesome!”

Kathy Green


“Ed came out for service, inspecting a water heater HEP installed for me years ago to make sure it’s still working fine. Quick, efficient, nice guy. Thanks for the work, Ed.”

Travis Donnell


“Preston and Robbie were prompt and professional when they came to replace my hot water heater. They installed a tankless water heater and I am very happy with their services!”

Emese Suranyi


Residential, commercial, emergencies- you name it, we’ll be there.

Serving Your Local Area


Head Office

1605 Prosser Rd Suite 5
Knoxville, TN 37914

Call Us

(423) 397-5605