Here are the best ways to contact us! Whether you choose to contact us through email, social media, or a phone call, our HEP is on the Way call center and online support team are eager to assist you!

Call Now To Speak with One of Our Friendly Team Members Today!

Knoxville: 865-210-8426
Chattanooga: 423-397-7772

Questions, comments, or concerns?

Contact us through social media!

Here are the best ways to contact us through social media! Our online support team is eager to assist you!

Want to renew your HEP Loyalty Program subscription?New Payment Method Required

With the upgrade of the new website, we will need all active subscribers to update their payment methods for the Hep Loyalty Program. You may access your account at and update your payment method there. We apologize for the inconvenience!